By accessing or using our Website or services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.
Effective Date : 26 July 2018
Introduction
Pravass Journey (“we,” “us,” or “our”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://pravassjourney.com (the “Website”). By using our services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.
Information We Collect
**a. Personal Information**
Name
Email address
Phone number
Preferred date of travel and location
Payment details
Any other information you voluntarily provide through forms, bookings, or inquiries.
**b. Non-Personal Information** We collect non-personal information, such as:
Browser type and version
Device information
IP address
Pages visited and the time spent on the Website
How We Use Your Information
**The information we collect is used for the following purposes:**
To process bookings and manage reservations
To respond to inquiries and provide customer support
To send updates, promotional materials, and newsletters (with opt-out options for newsletters)
To improve our Website functionality and user experience
To comply with legal obligations
Sharing Your Information
**We do not sell your personal information. However, we may share your data with:**
Service providers assisting in bookings, payment processing, and customer support (e.g., CRM tools, WhatsApp API, Slack)
Analytics and marketing partners to improve our services, including but not limited to Meta Pixel, Google Analytics, Google reCAPTCHA, Mailchimp, Microsoft Clarity, and similar technologies
Payment processors and gateways to facilitate secure transactions
Legal authorities, if required by law or to protect our rights
Cookies and Tracking Technologies
**We use cookies and similar technologies to:**
Remember your preferences
Analyze Website traffic and user behavior
Enhance your browsing experience
These technologies may include cookies, tracking pixels, and scripts provided by third parties such as Google Analytics, Facebook, LinkedIn, and other advertising or analytics providers. You can control or disable cookies through your browser settings. Note that some features of the Website may not function properly without cookies.
Data Retention
We retain personal data indefinitely to support customer service, comply with legal requirements, and improve our services. You may request deletion of your data as outlined in Section 9. We retain personal data, such as leads and inquiries, indefinitely. This includes information like names, contact numbers, preferred travel dates, and locations. Non-personal data (e.g., IP addresses and browser information) may also be stored for analytical purposes.
Data Security
We implement reasonable technical and organizational measures to protect your information. While we strive to secure your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Your Rights
**Depending on your jurisdiction, you may have rights regarding your personal data, including:**
Access to the personal data we hold about you
Requesting correction or deletion of your information
Opting out of receiving marketing communications (e.g., newsletters)
To exercise these rights, contact us at: info@pravassjourney.com.
Third-Party Links
Our Website may include links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before sharing your data.
Legal Jurisdiction
This Privacy Policy is governed by the laws of Ahmedabad, Gujarat, India. By using our Website, you agree to submit to the jurisdiction of the courts located in Ahmedabad. While we primarily comply with Indian data protection laws, we strive to adhere to international privacy standards, where applicable. This Privacy Policy is governed by the laws of Ahmedabad, Gujarat, India. By using our Website, you agree to submit to the jurisdiction of the courts located in Ahmedabad for any disputes arising under this Privacy Policy.
Data Transfers
**We do not sell or transfer your personal information to third parties for commercial purposes. However, to provide our services effectively, we use secure third-party platforms, including but not limited to:**
Communication platforms (e.g., Slack, WhatsApp API)
Payment gateways and processors (e.g., Razorpay, PayPal, Stripe)
Analytics and marketing platforms (e.g., Google Analytics, Meta Pixel, Microsoft Clarity, Mailchimp, and similar)
We ensure these platforms adhere to data protection standards to safeguard your information.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
Contact Us
**If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:**
Pravass Journey :
Head Office: 2-3-4, Ganesh Plaza, Opp Navrangpura Bus-Stand, Navrangpura, Ahmedabad – 380009, Gujarat, India.
